Privacy Policy

This privacy policy sets out how Martha Brook Limited (“we”) use and protect any information that you give us when you use this website.

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Please read this policy carefully and check it periodically since it may change from time to time.

What we collect

Information is collected from you when you register with us such as your name and contact information including e-mail address, billing and delivery addresses and telephone number. We may also collect demographic information such as postcode and, if you actively sign-up to our newsletter, preferences and interests, and other information relevant to customer surveys and/or offers or products. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them. You will be asked to accept our cookies policy when you first enter the website. For more information about cookies, please see the ‘how we use cookies’ below.

What we do with the information we gather

Why do we process personal information?

We process personal information to enable us to sell, promote and advertise our products; buy materials from suppliers; maintain our own accounts and records; technically administer our website; and support and manage our employees.

What type of information do we process?

We process information relevant to the above reasons/purposes. This may include personal details and information about goods and services. We process personal information about:

  • employees
  • customers
  • suppliers
  • service providers
  • enquirers, complainants

Who may the information be shared with?

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA). What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons. Where necessary or required we share information with:

  • employees
  • customers
  • services providers (mainly third party postal and courier providers)

If you sign up to our newsletter, we will share this information with MailChimp, the organisation who manages our newsletter subscription database.

It may sometimes be necessary to transfer personal information overseas, for example if you are sending your order abroad. Any transfers made will be in full compliance with all aspects of the data protection act.

To restrict the use of your personal information, please see ‘controlling your personal information’ below.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures and policies to safeguard and secure the information we collect online. In addition, our website payment facility uses either PayPal or Sage Pay, which have the highest level of card data security. You can therefore rest assured that we take the privacy and security of your payment and personal details very seriously.

You can tell whether a page is secure as ‘https’ will replace the ‘http’ at the front of the website address and a small padlock will appear next to this or in the bottom bar of your browser window.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you would like a copy of the information held on you please email us at hello@marthabrook.com or write to us at: Martha Brook Ltd, Unit 1.20 Q West, 1110 Great West Road, Brentford TW8 0GP.

If you believe that any information we are holding on you is incorrect or incomplete or you wish your personal data to be removed or its use restricted, please write to or email us as soon as possible, at the above addresses or call us on 020 3176 0900. We will promptly correct any information found to be incorrect or remove or restrict its use, as requested. You also have the right to object to the processing of your personal data. In this instance you can contact us via the above email or postal addresses or call us on 020 3176 0900.

In addition, if you have previously agreed to us using your personal information for direct marketing purposes (e.g. signing up to our newsletter), you may change your mind at any time by writing to us, emailing us at hello@marthabrook.com or clicking unsubscribe in any newsletter we send you.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

How we use cookies

You will be asked to accept our cookies policy when you first enter our website. A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie enables your basket of goods and checkout to be managed. It also helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. Information about deleting or controlling cookies is available at www.aboutcookies.org. Please note that by deleting cookies or disabling future cookies you may not be able to use certain parts or take full advantage of this website. If you have any questions about the cookies we use please contact us.