Delivery & Returns

Standard delivery starts at £1.50 and takes 2 to 3 working days to arrive with you. The delivery cost is determined by the size of the item. We offer free standard delivery to the UK on all orders over £40. We personalise and pack your orders Monday to Friday and usually offer same day dispatch on orders placed by 2pm (subject to product availability).

All of our delivery prices include both postage and packaging. For orders with multiple different items, the largest item will determine the postage cost so you only ever pay one charge (as long as all your items are being delivered to the same address).

Please note all delivery times stated are for orders placed by 2pm Monday to Friday (excluding public holidays in England). All orders placed after 2pm on a Friday will be sent on the Monday, or the next working day in the case of bank holidays.

Express delivery starts at £5.95 and your order will be delivered the next working day if placed by 2pm. Please note if you order using express delivery after 2pm on a Friday, this will be dispatched the following Monday using an express service (excludes bank holidays) as our studio is closed over the weekend.

We offer a special Saturday delivery service on orders placed by 2pm on a Friday (excludes bank holidays) for a next day delivery. Saturday delivery costs £9.95 and is sent by Royal Mail Special Delivery (next day by 1pm).

Delivery to non-mainland UK (including the Highlands and Islands of Scotland, Northern Ireland and other offshore UK islands) costs the same as mainland UK delivery, but we kindly ask you to please allow an additional 2 to 5 days for your order to arrive.

Express delivery is not available to non-mainland UK addresses. Please email us at hello@marthabrook.com if you would like us to organise this at an extra fee.

We're unable to offer refunds on personalised items unless the item is faulty or damaged. If you would like a refund on an item that is not personalised, the item must be returned to us within 30 days of purchase and in the same condition as you received it.

In the unlikely event you receive an incorrect or damaged order, please get in touch with our customer services team within 30 days of receiving your order, who will be happy to assist you further and will provide you with a free returns label. You can reach our customer services team at hello@marthabrook.com.

We are delighted to be able to send some stationery joy all the way to Europe. Shipping starts at £10.95 and is inclusive of import duties.

We do not offer express delivery outside of mainland UK, although please contact us on hello@marthabrook.com if you would like us to explore faster delivery (please note this will cost extra).

Please note that for orders to Europe, Martha Brook will cover any tariffs or duties payable. This is included in your delivery fee.

We're unable to offer refunds on personalised items unless the item is faulty or damaged. If you would like a refund on an item that is not personalised, the item must be returned to us within 30 days of purchase and in the same condition as you received it.

In the unlikely event you receive an incorrect or damaged order, please get in touch with our customer services team within 30 days of receiving your order, who will be happy to assist you further and will provide you with a free returns label. You can reach our customer services team at hello@marthabrook.com.

For international and rest of world delivery, we use Royal Mail International Tracked post, which takes roughly 7 to 14 days. For the following countries, please allow 2 to 3 weeks for delivery:

• Australia
• New Zealand
• Cyprus
• Israel

Please note all delivery times stated are for orders placed by 2pm Monday to Friday (excluding public holidays in England). Royal Mail International Tracked offers a tracking number that will be included in your dispatch email.

We do not offer express delivery outside of mainland UK, although please contact us on hello@marthabrook.com if you would like us to explore faster delivery (please note this will cost extra).

For US orders, the delivery fee includes duties and taxes.

We're unable to offer refunds on personalised items unless the item is faulty or damaged. If you would like a refund on an item that is not personalised, the item must be returned to us within 30 days of purchase and in the same condition as you received it.

In the unlikely event you receive an incorrect or damaged order, please get in touch with our customer services team within 30 days of receiving your order, who will be happy to assist you further and will provide you with a free returns label. You can reach our customer services team at hello@marthabrook.com.

We're unable to offer refunds on personalised items unless the item is faulty or damaged.

If you would like a refund on an item that is not personalised, the item must be returned to us within 30 days of purchase and in the same condition as you received it.

In the unlikely event you receive an incorrect or damaged order, please get in touch with our customer services team within 30 days of receiving your order, who will be happy to assist you further and will provide you with a free returns label. You can reach our customer services team at hello@marthabrook.com.